At GNGR Way, we are dedicated to providing exceptional coaching services to support your career journey. To ensure a smooth and fair experience for all clients, we have established a clear and comprehensive cancellation policy:
Cancellation Period:
Coaching sessions must be canceled at least 24 hours in advance of the scheduled session time to avoid any cancellation fees.
Late Cancellations:
Cancellations made less than 24 hours before the scheduled session time will be considered late cancellations and will result in a forfeiture of the session.
No-Call No-Shows:
If you do not attend a scheduled coaching session and fail to provide any prior notice (a “no-call no-show”), the session will be forfeited.
Late Arrival:
Being late for a scheduled coaching session by more than 15 minutes will result in a cancellation of the session and will be classed as a forfeiture.
Cancellation Fees:
Late cancellations, no-call no-shows, or late arrivals resulting in session cancellations are not refundable and will result in a forfeiture of the session.
Purchasing a New Package:
If any of the above situations occur, clients may be required to purchase a new coaching package to continue receiving services.
Consecutive No-Call No-Shows:
If you have purchased a full coaching package and experience two consecutive no-call no-shows or cancellations with less than 24 hours notice, the remainder of the package will be canceled, and no refunds will be issued.
Exceptional Circumstances:
We understand that unforeseen emergencies or unique circumstances may arise. If you believe you have an exceptional reason for a late cancellation or no-show, please get in touch with us as soon as possible, and we will consider your situation on a case-by-case basis.
Contact Information:
To cancel or reschedule a session, please get in touch with us promptly by emailing info@gngrway.com
By booking a coaching session with GNGR Way, you acknowledge and agree to adhere to our cancellation policy. We appreciate your understanding and cooperation, as it allows us to provide the best possible service to our clients. If you have any questions or concerns about our policy, please don’t hesitate to reach out.
We look forward to working with you to achieve your career goals.