To ensure a smooth and transparent experience for clients booking paid coaching services at GNGR Way, we have established the following booking policy:
Booking Process:
To book a coaching session or package, please visit our website or contact us directly via [provide contact details]. We will guide you through the booking process and help you select the service that best suits your needs.
Payment:
Full payment is required at the time of booking. You may pay securely through our online payment system or the payment method specified on our website.
Cancellation Policy:
Cancellations must be made at least 24 hours before the scheduled session to avoid cancellation fees.
Cancellations made less than 24 hours before the scheduled session time will be subject to a cancellation fee.
No-call no-shows and late arrivals (more than 15 minutes) will result in a session cancellation and will be treated as a forfeiture of the session.
Refunds:
Please note that no refunds will be issued once the first coaching session has begun.
In the case of, a refund, it will be issued using the original payment method.
Rescheduling:
If you need to reschedule a session, please contact us at least 24 hours before the original session time. We will try to accommodate your request without charging a cancellation fee.
Package Sessions:
If you have purchased a coaching package, the sessions within the package must be used within the specified timeframe (maximum of 4 weeks for full coaching packages only. Individual services such as resume writing, mentoring, etc., must be used within one to two weeks) months from the date of purchase). Unused sessions may only be carried over up to the package expiration date.
Exceptional Circumstances:
We understand that exceptional circumstances may arise, preventing you from canceling within the 24-hour window. Please get in touch with us as soon as possible, and we will consider your situation on a case-by-case basis.
Contact Information:
To cancel, reschedule, or inquire about a session, please get in touch with us promptly via info@gngrway.com. Please provide your name and contact number in the email.
By booking a coaching session with GNGR Way, you acknowledge and agree to adhere to our booking and cancellation policy. We appreciate your understanding and cooperation, as it allows us to provide the best possible service to our clients. If you have any questions or concerns about our policy, please don’t hesitate to reach out.
We look forward to working with you to achieve your career goals.